Terms of Service

• “Logitize”: the legal entity Logitize SRL, operating the website logitize.ai, with its registered office at Alexandru Lăpușneanu 14, Chișinău, Republic of Moldova, postal code 2004MD.
• “Site”: the website logitize.ai, including any subdomains, pages, the Blueprint assessment, the client portal, and content made available through the website.
• “You” or “User”: any individual or legal entity accessing or using the Site for any purpose.
• “Services”: the AI systems and related business solutions offered by Logitize (such as voice assistants, chat assistants, automation workflows, and reporting), as well as custom software development (web and mobile applications), engaged following a Blueprint or contact inquiry.
• “Blueprint”: the free, indicative plan generated from your assessment answers. A Blueprint is not a binding quote; scope and pricing are confirmed by Logitize before any engagement.
• “Confidential Information”: any non-public information, including business strategies, trade secrets, financial data, or technical processes, disclosed between the parties in connection with the services.

By accessing or using the Site, you agree to be bound by these Terms, which form a legally binding agreement between you and Logitize. If you do not agree, you must discontinue your use of the Site immediately.

Logitize reserves the right to update or modify these Terms at any time; modifications are effective once posted on the Site. Continued use following any changes constitutes acceptance of the revised Terms. By using the Site you also agree to our Privacy Policy.

The Site provides information about the services of Logitize and offers a free Blueprint assessment. The Blueprint and all indicative pricing shown on the Site or within a Blueprint are informational only: no binding engagement is created until scope and pricing have been confirmed in writing by Logitize.

The Site and all information, content, and services provided through it are provided on an “as is” and “as available” basis. To the fullest extent permissible under applicable law, Logitize disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title. Logitize does not warrant that the Site will be uninterrupted, error-free, or secure.

Inquiries regarding the availability, scope, or execution of services must be directed through the contact options provided on the Site. Subsequent communications related to engagement of services may be conducted through external channels (such as email) as agreed by the parties. Information you submit is handled in accordance with our Privacy Policy.

Logitize is committed to protecting your personal data in accordance with applicable data protection laws and implements appropriate technical and organizational measures to safeguard it. No method of transmission over the Internet is completely secure, and Logitize is not liable for unauthorized access or breaches beyond its reasonable control.

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the engagement of services, using at least reasonable care, and not to disclose it to third parties without prior written consent, except where required by law.

Confidentiality obligations do not apply to information that:

• was known to the receiving party prior to disclosure;
• becomes publicly available through no fault of the receiving party;
• is independently developed without use of the confidential information; or
• must be disclosed by law, regulation, or court order, with prompt notice to the disclosing party.

You agree to use the Site and its services lawfully and in compliance with these Terms. You are prohibited from using the Site in any way that could damage, disable, overburden, or impair Logitize's services: including transmitting malicious code, attempting unauthorized access, or abusing the Blueprint assessment or contact forms. Logitize may suspend or terminate access for violations at its sole discretion.

All content on the Site, including text, graphics, logos, images, and software, is the property of Logitize or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on the Site without the express written consent of Logitize.

The Site may contain links to external websites operated by third parties. These are provided for convenience and do not constitute an endorsement. Logitize is not responsible for the content or privacy practices of third-party sites.

Logitize reserves the right to modify, suspend, or discontinue the Site, its content, or any services described on it at any time without prior notice, and is not liable for any such modifications, suspensions, or discontinuations.

All fees and charges for services shall be specified and agreed upon during the client engagement process. Fees typically include a one-time setup (installation and customization) fee plus recurring charges such as monthly service fees. “From” prices shown on the Site or in a Blueprint are indicative only; the specific cost is communicated following consultation and assessment of your requirements, in writing, before commencement of any services.

Unless otherwise specified, all fees are exclusive of applicable taxes, duties, or governmental charges, which are the client's responsibility. Payments must be received in full by the agreed due date. Failure to remit payment may result in suspension or termination of services; Logitize may charge interest on overdue amounts at the maximum rate permitted by applicable law.

Logitize guarantees that services will be performed with due skill, care, and diligence, in accordance with industry standards and the agreed terms. Concerns regarding quality or performance must be submitted in writing within five (5) business days of the issue occurring.

Refunds for recurring fees will be granted if a cancellation request is made within the first seven (7) days of the relevant billing cycle (full refund of that period's recurring fee). After the seventh day, the client is entitled to a prorated refund for the remaining days of the billing period from the date of the request.

Refunds for services already rendered are not generally available. Claims of non-performance must be submitted in writing within five (5) business days of the end of the service period in question; Logitize will review and determine at its sole discretion whether a refund is warranted. Approved refunds are processed via the original payment method and may take up to thirty (30) business days.

The client may cancel services at any time by submitting a written cancellation request (or, where available, via the client portal). Services terminate at the end of the current billing cycle unless otherwise agreed; refunds follow the Refund Policy above.

Logitize reserves the right to terminate services with immediate effect if the client materially breaches these Terms: including failure to make timely payments, violation of applicable laws, or misuse of the services. In case of termination for cause, no refund of fees is due, and the client remains liable for outstanding fees incurred prior to termination.

To the fullest extent permitted by law, Logitize shall not be liable for any indirect, incidental, special, punitive, or consequential damages: including lost profits, data loss, or business interruption: arising from or related to your use or inability to use the services. In no event shall Logitize's total liability for all claims exceed the total fees paid by you in the twelve (12) months preceding the event giving rise to the claim. This limitation does not apply to liability resulting from gross negligence or willful misconduct.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Moldova. The courts of the Republic of Moldova shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. Any claim must be commenced within one (1) year after the cause of action accrues.

You agree to indemnify, defend, and hold harmless Logitize, its affiliates, officers, directors, employees, agents, contractors, and licensors from any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the services, your violation of third-party rights, or any content you submit through the Site.

Severability. If any provision of these Terms is held invalid or unenforceable, it shall be enforced to the maximum extent permissible and the remaining provisions continue in full force.

Waiver. No failure or delay by Logitize in exercising any right operates as a waiver. Waivers are effective only in writing, signed by an authorized representative.

Force majeure. Logitize is not liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, strikes, natural disasters, governmental actions, or interruptions in telecommunications or internet services.

Entire agreement. These Terms, together with the Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and Logitize concerning your use of the Site and services.

Questions about these Terms? Contact contact@logitize.ai.