Terms & Conditions

This document sets forth the terms and conditions governing the use of the website logitize.ai (the “Site”), operated by Logitize SRL. By accessing and using the Site, you agree to comply with these terms and conditions. Please also review our Privacy Policy, which outlines our practices regarding your personal data.

The Site serves as an informational resource and a method for users to contact Logitize SRL. No products or services are directly offered or transacted through the Site, and all further communication occurs through external channels.

Definitions

For the purposes of these Terms & Conditions, the following terms shall have the meanings set out below:

  • “Logitize SRL” refers to the legal entity operating the website logitize.ai, with its registered office at Alexandru Lăpușneanu 14, Chișinău, Republic of Moldova, Postal code 2004MD.
  • “Site” refers to the website logitize.ai, including any subdomains, pages, and content made available through the website.
  • “You” or “User” refers to any individual or legal entity accessing or using the Site for any purpose.
  • “Services” refers to the business process improvements, automation, integration, optimization, and related business solutions offered by Logitize SRL, which are not available for purchase directly through the Site but may be discussed through subsequent communication following a contact inquiry.
  • “Terms & Conditions” refers to this agreement, which governs the use of the Site and any related services provided by Logitize SRL.
  • “Privacy Policy” refers to the document that explains how Logitize SRL collects, uses, stores, and protects personal data provided by users of the Site.
  • “Content” refers to all text, images, graphics, data, and other material or information available on the Site.
  • “Confidential Information” refers to any non-public information, including business strategies, trade secrets, financial data, or technical processes, disclosed between the parties in connection with the services provided.

1. AGREEMENT TO TERMS

By accessing or using the website logitize.ai (the “Site”), you agree to be bound by these Terms & Conditions, which govern your use of the Site. These Terms form a legally binding agreement between you and Logitize SRL. If you do not agree with these Terms & Conditions, you must discontinue your use of the Site immediately.

Logitize SRL reserves the right to update or modify these Terms at any time without prior notice. Such modifications will be effective once posted on the Site. It is your responsibility to review the Terms regularly. Continued use of the Site following any changes constitutes your acceptance of the revised Terms.

The Site is designed for informational purposes and serves as a method for contacting Logitize SRL. No services or products are available for direct purchase through the Site. Any communication regarding the availability or scope of services will be conducted through external channels following an initial inquiry made via the Site.

By using the Site, you also agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. We recommend that you review the Privacy Policy to fully understand our practices concerning your data.

2. DESCRIPTION OF SERVICES

The website logitize.ai serves as an informational resource regarding the services provided by Logitize SRL. These services pertain broadly to business process improvements and operational enhancements, which may include, but are not limited to, automation, integration, and optimization solutions.

The Site does not facilitate the direct purchase or provision of any products or services. The content displayed on the Site is for informational purposes only and is intended to offer an overview of the general nature of the services that Logitize SRL may provide.

The Site and all information, content, and services provided through it are provided on an “as is” and “as available” basis, without any representations or warranties of any kind, either express or implied. To the fullest extent permissible under applicable law, Logitize SRL disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title.

Logitize SRL does not warrant that the Site or any services will be uninterrupted, error-free, or secure, or that any defects will be corrected. You assume all responsibility and risk for your use of the Site.

3. CONTACT AND COMMUNICATION

The primary function of the Site is to provide visitors with a way to contact Logitize SRL regarding potential services or inquiries. All inquiries regarding the availability, scope, or execution of such services must be directed through the contact options provided on the Site. Subsequent communications related to the potential engagement of services will be conducted through external communication channels, such as email or other means, as agreed upon by the parties.

By submitting an inquiry through the Site, you agree that the information provided will be handled in accordance with our Privacy Policy. All subsequent communication regarding services will take place via external communication tools.

4. DATA PROTECTION AND CONFIDENTIALITY

4.1 Data Protection

Logitize SRL is committed to protecting your personal data in accordance with applicable data protection laws. We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy. You acknowledge that any transmission of information via the Internet is at your own risk, and Logitize SRL is not liable for unauthorized access or breaches beyond its reasonable control.

4.2 Confidentiality of Information

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the engagement of services. This includes, but is not limited to, business strategies, trade secrets, financial data, and technical processes. Confidential information shall not be disclosed to any third party without the prior written consent of the disclosing party, except where required by law or regulation.

The receiving party agrees to use the same degree of care to protect the confidentiality of the information as it would use to protect its own confidential information, but in no event less than reasonable care.

4.3 Exceptions to Confidentiality

The obligations of confidentiality do not apply to information that:

  1. Was known to the receiving party prior to disclosure;
  2. Becomes publicly available through no fault of the receiving party;
  3. Is independently developed by the receiving party without the use of confidential information; or
  4. Must be disclosed by law, regulation, or court order, provided that the receiving party promptly notifies the disclosing party and takes reasonable steps to limit the scope of the disclosure.

5. FAIR USAGE

The content, services, and features available on the Site are intended for lawful and informational purposes only. You agree to use the Site and its services in a manner that complies with all applicable laws, regulations, and these Terms & Conditions.

You are prohibited from using the Site in any way that could damage, disable, overburden, or impair any of Logitize SRL’s services or interfere with any other party’s use of the Site. This includes, but is not limited to, engaging in unlawful activities, transmitting harmful or malicious code, or attempting to gain unauthorized access to any part of the Site, its systems, or services.

Any attempts to exploit, misuse, or circumvent the security or fair usage provisions of the Site may result in immediate suspension or termination of access to the Site and its services. Logitize SRL reserves the right to monitor usage and enforce these restrictions at its sole discretion.

6. INTELLECTUAL PROPERTY RIGHTS

All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Logitize SRL or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on the Site without the express written consent of Logitize SRL.

7. THIRD-PARTY LINKS

The Site may contain links to external websites operated by third parties. These links are provided for your convenience and do not constitute an endorsement by Logitize SRL. Logitize is not responsible for the content or privacy practices of any third-party sites and accepts no liability for any loss or damage that may arise from your use of such sites.

8. MODIFICATIONS TO THE SITE

Logitize SRL reserves the right to modify, suspend, or discontinue the Site, its content, or any services described on the Site at any time without prior notice. Logitize is not liable to you or any third party for any modifications, suspensions, or discontinuations of the Site.

9. CHARGES AND PAYMENT TERMS

9.1 Applicable charges and fees

All fees and charges for services provided by Logitize SRL shall be specified and agreed upon during the client engagement process. These fees shall include a one-time development fee, as well as any recurring charges, including but not limited to monthly service fees. The specific payment method and terms of payment will be determined and communicated in writing prior to the commencement of any services. By agreeing to these terms, you acknowledge and accept the responsibility to make full and timely payments as outlined in the agreed-upon payment schedule.

* To ensure the optimal functionality and seamless integration of our AI-powered solutions into your business operations, an initial installation and customization fee will apply. This fee is tailored to accommodate the specific needs and unique requirements of your business, including but not limited to:

  • System Configuration: Customizing the AI software to align with your operational workflows.
  • Feature Personalization: Adjusting functionality to meet your unique service offerings and guest expectations.
  • Training and Support: Providing onboarding assistance to your team for efficient utilization of the AI solutions.

The installation and customization fee is a one-time charge, distinct from the ongoing monthly subscription fee. The specific cost will be communicated following an initial consultation and assessment of your business requirements.

Unless otherwise specified, all fees are exclusive of any applicable taxes, duties, or governmental charges. The client is responsible for any such taxes or fees that may apply to the transaction based on their jurisdiction.

9.2 Payment Terms

Payments must be received in full by the agreed-upon due date. Failure to remit payment in accordance with the established terms may result in the suspension or termination of services. Logitize SRL reserves the right to charge interest on any overdue amounts at the maximum rate permitted by applicable law until such payments are made in full.

In the event of non-payment, Logitize SRL reserves all rights and remedies available under applicable law, including but not limited to the right to suspend or terminate services and to pursue collection efforts.

9.3 Service Guarantee

Logitize SRL guarantees that all services provided shall be performed with due skill, care, and diligence, in accordance with industry standards and the agreed-upon terms of service. The solutions delivered will be tailored to meet the specific operational needs of the client and designed to enhance efficiency, streamline workflows, and provide tangible value.

In the event of any issues arising during the implementation process or within the scope of the agreed services, Logitize SRL will take all reasonable measures to address and resolve such issues promptly. Any concerns or disputes regarding the quality or performance of the services must be submitted in writing within five (5) business days of the occurrence of the issue.

Logitize SRL shall not be liable for any delays or failures in performance caused by factors beyond its reasonable control. This guarantee is limited to the scope of services expressly agreed upon in writing and does not extend to any third-party products or services integrated as part of the service delivery.

10. REFUND POLICY

Logitize SRL provides services subject to recurring fees, and the following terms apply to any requests for refunds.

Refunds for recurring fees will be granted if a cancellation request is made within the first seven (7) days of the relevant billing cycle. In such instances, the client will be entitled to a full refund of the recurring fee for that billing period. If the cancellation request is submitted after the seventh (7th) day of the billing cycle, the client shall be entitled to a prorated refund corresponding to the remaining days of the billing period, calculated from the date of the cancellation request.

Refunds for services that have already been rendered, including fees for past billing periods, are not generally available. However, in the event the client asserts a failure of service delivery or non-performance of contractual obligations, the client must submit a written request for a refund within five (5) business days of the completion of the service period in question. Logitize SRL will review the claim and, at its sole discretion, determine whether any refund or partial refund is warranted.

Any approved refunds shall be processed via the original payment method used by the client. The processing of refunds may take up to thirty (30) business days, depending on the payment provider and banking institutions involved.

This Refund Policy applies exclusively to services rendered by Logitize SRL and does not extend to any third-party products or services that may be involved in the service delivery process.

11. CANCELLATION

11.1 Cancellation of Services

The client may cancel the services provided by Logitize SRL at any time by submitting a written cancellation request. The cancellation will become effective upon receipt of the request by Logitize SRL, and the services will terminate at the end of the current billing cycle, unless otherwise agreed in writing by both parties.

If the client chooses to cancel services within the first seven (7) days of a billing cycle, the cancellation will be processed immediately, and the client may be eligible for a refund in accordance with the Refund Policy. For cancellations made after the first seven (7) days of the billing cycle, services will continue until the end of the billing period, and any applicable refunds will be handled in accordance with the Refund Policy.

Upon cancellation, the client acknowledges and agrees that all access to the services provided by Logitize SRL will be terminated at the conclusion of the billing cycle, and Logitize SRL shall have no further obligation to provide services to the client after such termination.

11.2 Termination for Cause

Logitize SRL reserves the right to terminate the provision of services to any client, with immediate effect, if the client is found to be in breach of any material obligation under these Terms & Conditions or any other agreement between the parties. Grounds for termination for cause may include, but are not limited to, failure to make timely payments, violation of applicable laws or regulations, misuse or unauthorized use of Logitize SRL services, or conduct that damages or disrupts Logitize SRL’s operations or reputation.

In the event of termination for cause, the client will not be entitled to any refund of fees paid for the services, whether recurring or otherwise. Logitize SRL retains the right to seek any additional remedies available under applicable law, including the recovery of any damages or losses incurred as a result of the client’s breach.

Upon termination for cause, all access to Logitize SRL services will cease immediately, and the client shall remain liable for any outstanding fees or obligations incurred prior to termination.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Logitize SRL, its affiliates, officers, directors, employees, agents, or licensors shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to lost profits, data loss, or business interruption, arising from or related to your use or inability to use the services, regardless of the theory of liability, even if Logitize SRL has been advised of the possibility of such damages.

In no event shall the total liability of Logitize SRL to you for all claims exceed the total fees paid by you for the services in the twelve (12) months preceding the event giving rise to the claim.

This limitation shall not apply to liability resulting from Logitize SRL’s gross negligence, willful misconduct, or any other liability that cannot be excluded or limited under applicable law.

13. GOVERNING LAW AND JURISDICTION

These Terms & Conditions, and any dispute or claim arising out of or in connection with them, their subject matter, or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of Moldova, without regard to its conflict of law principles or rules that would result in the application of the laws of any other jurisdiction.

The parties irrevocably agree that the courts of the Republic of Moldova shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions, including any dispute regarding the existence, validity, or termination thereof. Each party waives any objection to the jurisdiction of such courts on grounds of inconvenient forum or otherwise, and irrevocably submits to the jurisdiction of such courts.

You agree that any claim or cause of action arising under these Terms & Conditions must be commenced within one (1) year after the cause of action accrues; otherwise, such claim or cause of action is permanently barred.

Nothing in this section shall limit Logitize SRL’s right to bring any action or proceeding against you in the courts of any other jurisdiction where necessary to enforce its rights under these Terms & Conditions or where Logitize SRL deems it appropriate to pursue injunctive relief or other remedies in equity.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Logitize SRL, its affiliates, officers, directors, employees, agents, contractors, licensors, and successors from any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or in connection with your breach of these Terms & Conditions, your use or misuse of the services, your violation of any third-party rights, or any content you submit or transmit through the Site.

Logitize SRL reserves the right, at its sole discretion, to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate fully with Logitize SRL. You may not settle any claim without Logitize SRL’s prior written consent. The indemnification obligations outlined herein shall survive the termination or expiration of these Terms & Conditions.

15. MISCELLANEOUS

15.1 Severability

If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions.

15.2 Waiver

No failure or delay by Logitize SRL in exercising any right, power, or privilege under these Terms & Conditions shall operate as a waiver of such right, power, or privilege. Any waiver of any provision or right shall be effective only if in writing and signed by an authorized representative of Logitize SRL. The waiver of any right or provision in one instance shall not constitute a waiver of any future rights or provisions.

15.3 Force Majeure

Logitize SRL shall not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms & Conditions that is caused by events beyond its reasonable control (“Force Majeure Event”). A Force Majeure Event includes, but is not limited to, acts of God, war, terrorism, civil unrest, strikes, labor disputes, fires, floods, pandemics, natural disasters, governmental actions, or interruptions in telecommunications or internet services. During such events, Logitize SRL’s obligations under these Terms & Conditions shall be suspended, and Logitize SRL shall be granted an extension of time to perform such obligations for the duration of the Force Majeure Event.

15.4 Entire Agreement

These Terms & Conditions, together with the Privacy Policy and any other legal notices or agreements published by Logitize SRL on the Site, constitute the entire agreement between you and Logitize SRL concerning your use of the Site and services. They supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written, between the parties regarding the subject matter herein.

If you have any questions about these Terms & Conditions, please contact us via the contact us at contact@logitize.ai.